Terms & conditions

1.1 Unless otherwise specified, in these terms and conditions the following definitions shall apply:

“Booking” means a Customer’s request for Transport Services, however communicated to us as evidenced by our records;

“Tour” – A prearranged journey, typically for leisure or sightseeing, involving transportation to one or more destinations. It does not include guiding, tickets or additional products or services unless explicitly specified and confirmed during booking;

“Business Day“ means a day (excluding Saturdays, Sundays and public holidays) which is also a day on which clearing banks in the City of London are open for the conduct of sterling banking business;

“Conditions” means these terms and conditions as amended from time to time and including any special terms and conditions agreed in writing between the Customer and the Provider;

“Contract” means the contract for the provision of Transport Services made between the Customer and the Provider in accordance with these Conditions;

“Customer/you” means the person that is supplied with the Transport Services by the Provider pursuant to a Contract;

“Customer Default” means any act or omission by the Customer or failure by the Customer to perform any relevant obligation under the Contract;

“Event Of Force Majeure” means any act or event beyond the Provider’s reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

“Passenger(s)” means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Transport Services by travelling in a Passenger Vehicle. By agreeing to or using the Transport Services each Passenger agrees to be bound by these Terms;

“Passenger Vehicle” means the motor vehicle used to provide the Transport Services subject to a Booking;

“Price” means the price listed on the booking form when the Customer makes the booking, as set out in the Provider’s published price list as at the date of the Contract or such other price as may be agreed in writing by the Provider and the Customer from time to time;

“Provider/us” means Airport Transfer Cars Limited (company no 07871727);

“Transport Services” means the service of transport to or from airports (or other agreed destinations) (including any instalment of the service or any multiple services) which the Provider is to supply to the Customer in accordance with these Conditions. The list of airports and London areas serviced by the Provider can be found on the Provider’s website.

1.2 Construction. In these Conditions, the following rules apply:

(a) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);

(b) a reference to a party includes its personal representatives, successors or permitted assigns;

(c) a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;

(d) any phrase introduced by the terms including include, in particular, or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and

(e) a reference to writing or written includes e-mails.

2.1 The Provider shall supply and the Customer shall purchase the Transport Services in accordance with any quotation or offer of the Provider which is accepted by the Customer, or any reservation of the Customer which is accepted by the Provider, subject in either case to these Conditions.

2.2 The Customer accepts these Conditions by placing a reservation with the Provider via, without limitation, the Provider’s website (www.247airporttransfer.co.uk), telephone – 02088860026 or email: [email protected].

2.3 After the Customer has made a reservation, the Customer will receive an e-mail from the Provider acknowledging that the latter has received the reservation.

2.4 The Provider will accept the reservation made by the Customer by sending an email of confirmation to the Customer. The Contract will only be formed when such a confirmation email is sent to the Customer. No reservation submitted by the Customer shall be deemed to be accepted by the Provider unless and until confirmed in writing by the Provider.

2.5 The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Provider which is not set out in the Contract.

2.6 The Provider reserves the right to revise the Conditions at any time without prior notice at its sole discretion. Any revised Conditions will be posted on the Provider’s website and will come into effect 6 hours after posting.

2.7 If the Customer is:

(a) a consumer, they may only purchase the Transport Services if they are at least 18 years old. As a consumer, the Customer has certain legal rights in relation to Transport Services that are faulty or not as described. Advice about such legal rights is available in the local Citizens’ Advice Bureau or Trading Standards office;

(b) a business customer, it hereby confirms that it has the authority to bind any business on whose behalf it purchases the Transport Services.

2.8 The specification for the Transport Services shall be as set out in the Provider’s sales documentation unless expressly varied in writing by the Customer in their reservation (and accepted in writing by the Provider).

2.9 Illustrations, photographs or descriptions whether in the website, brochures, price lists or other documents of the Provider are intended as a guide only and the contents shall not be binding on the Provider.

2.10 The Provider reserves the right to make any changes in the specification of the Transport Services (i) which are required to conform with any applicable safety or other statutory or regulatory requirements or (ii) which do not materially affect their performance.

2.11 Sub-contracting companies are not authorised to make any representations or claims concerning the Transport Services unless confirmed in writing by the Provider. In entering into the Contract, the Customer acknowledges that it does not rely on and waives any claim for breach of any such representations, which are not so confirmed.

2.12 No variation of a Contract shall be binding unless agreed in writing by the parties thereof.

2.13 Where the Provider has quoted a price other than the Price, the price so quoted shall be valid for 24 hours only or for another duration specified by the Provider.

2.14 The Provider reserves the right, by giving notice to the Customer at any time before supply of the Transport Services, to increase the Price to reflect any increase in the cost to the Provider which is due to any factor beyond the control of the Provider such as, without limitation, any foreign exchange fluctuation, currency regulation or alteration of duties, any change in delivery dates, quantities or specifications for the Transport Services which is requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Provider adequate information or instructions.

2.15 Reservations made for Transport Services to be rendered on 24, 25, 26 December and 1 January will be subject to an additional surcharge of 50% on the Prices.

2.16 A maximum time of 10 minutes for address collections and 30 minutes after scheduled pick-up time for airport collections will be allocated, after which time non-contact with Customers will classify the reservation to be a “no-show” and will be subject to clauses 3.2 and 4.2.3 below.

For the purpose hereof, a “no-show” is defined as an event whereby a Customer (a) in case of address collection, fails to meet the driver on the agreed pick-up time at the agreed pick-up point; or (b) in case of airport collection, fails to meet the driver in the arrival hall. This means that the driver will wait in the arrival hall for up to 30 minutes from the selected pick-up time and if the Customer fails to meet within this time limit or make contact to inform their status at the airport will be considered a no-show.

All bookings made online or over the phone for Transport Services to be paid cash to the driver will be secured by providing valid credit or debit card details and be charged with the full amount in the event of a no-show by the Customer. All Transport Services paid in advance by credit or debit card will not be refunded in the event of a no-show by the Customer.

2.17 All payments made to the Provider for the provision of Transport Services, or for any confirmed reservations by any method other than cash (pounds sterling), may be subject to an additional charge to cover any fees incurred by the Provider in processing such payments. This charge will be limited to the amount actually charged to the Provider by the relevant bank or payment processing service.

2.18 Without limiting any other right or remedy of the Provider, if the Customer fails to make any payment due to the Provider under the Contract by the due date for payment, the Provider shall have the right to charge interest on the overdue amount at the rate of 4% per annum above the then current Bank of England’s base rate, accruing on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment, and compounding quarterly.

2.19 The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Provider in order to justify withholding payment of any such amount in whole or in part. The Provider may, without limiting its other rights or remedies, set off any amount owing to it by the Customer, against any amount payable by the Provider to the Customer.

3.1 The Prices are based on Customers being ready to travel at the booked time. Customers must book their airport transfer in accordance with check in times and guidelines provided by their relevant airline. We will not be responsible for any losses suffered in the event the Customer books the transfer with the Provider on short notice or without taking into consideration the arrival time at the airport advised by the airline company.

3.2 For all meets (apart from airports) waiting time is free for the first 10 minutes; thereafter you will be charged £0.40 per minute on the entire waiting time. In the case of airport meets, the first 30 minutes of waiting time from the time of landing are free, and additional free waiting time can be requested at the time of booking; thereafter Customers will be charged £0.40 per minute and the parking difference will be paid separately. There is no additional charge for flight delays.

3.3 Prices quoted are flat rates. Any diversions, additional set downs or pickups by Customers will incur a minimum charge of £5.00 per stop on the way, set down or pick up. Prices quoted for Transport Services that are not subsequently booked will have a validity of 24 hours.

3.4. For Tours, the period of hire is calculated from the selected pick-up time until the moment the group is dropped off at their final destination. The prices are provided for having the Passenger Vehicle at your disposal for the duration of the hire. If the group requires more time, extra charges may apply.

3.5 In the absence of any negligence or other breach of duty, neither the Provider nor any of its contracted or sub-contracted drivers or suppliers will accept responsibility for loss or damage to the Customers’ luggage. Customers are responsible for ensuring that their luggage is loaded/unloaded on the Passenger Vehicle at all times. The Provider or its contracted or sub-contracted third parties have the right to refuse any Customer or to make the journey due to the Customer having excess luggage which would result in the Passenger Vehicle being unsafe whilst in motion.

3.6 Passenger Vehicles are booked by Customers as requested by the same. Saloon and estate cars carry a maximum of 4 Customers and luggage. Passenger Vehicles to carry a larger number of Customers and luggage are available and can be booked as required. Please check the Provider’s website for luggage limitations and vehicle types.

3.7 In the instance where any unaccompanied luggage is transported:

(a) the Customer agrees to defend, indemnify and hold the Provider and, without limitation, its owners, workers, clients, agents and driver harmless from any and all claims, demands, causes of actions, damages, liabilities, costs and expenses, including attorneys’ fees, arising from, or related to, any acts or omissions of the Customer; and

(b) the Provider will use its reasonable endeavours to deliver the luggage to the exact destination as booked by the Customer. If upon delivery the driver is unable to obtain a signature for the receipt of luggage, the driver may return the luggage to our head office where storage and additional delivery costs will be incurred.

3.8 Handling of lost property

3.8.1 Any items found by a driver that have been left inside a Passenger Vehicle shall be returned to their rightful owner, wherever possible.

3.8.2 If the owner of the item(s) cannot be identified, or if the owner does not contact the Provider/driver on the day the item is discovered, the driver shall hand the item over to the Provider’s office.

3.8.3 If a person reports the loss of an item and there is no doubt about their ownership and the accuracy of their description, the item shall be returned to that person. The owner may collect the lost item from the Provider’s office in person, or alternatively, arrange for the item to be delivered, in which case they shall bear the cost of the driver’s journey from their last drop-off point to the owner’s address.

3.9. The Provider reserves the right to charge £50 in the event of spillages or in the event that any Passenger vomits or otherwise soils or damages a Passenger Vehicle.

3.10. Although we always consider live traffic conditions, if the driver cannot attend an assigned job due to unexpected traffic difficulties we will do our best to forward the job to one of our partner companies that operate in the proximity of the pickup location. Please note that if you agree to this, a contract shall be formed directly between you and the applicable partner company, who will take responsibility for job fulfilment.

3.11 Without prejudice to clause 2.16, if the Customer leaves the pickup point without informing the Provider or takes a minicab,a black cab or uses another similar service with another company without the consent of the Provider, the latter will not be liable for any compensation. If a Customer leaves the pick-up point with our consent to take another minicab, black cab or use another similar service, the Provider will reimburse to the Customer the difference in cost. For instance: if the Provider’s price is £50.00 and the Customer uses another service whose price is £80, the difference of £30.00 will be covered.

3.12 The Provider uses Google Maps to improve the Provider’s website user experience for its Customers. However, the Provider does not assume any responsibility for the map’s accuracy, distance or time displayed by Google Maps. This is a third party service. If the Customer wants to know the exact distance, the average time of a journey or other information displayed by Google Maps, they should call our Customer Service team on +44 (0) 20 8886 0026 or email the Provider at [email protected] at the time and date of the booking.

3.13. Waiting time. For airport pick-ups, in the event the Customer does not specify any extra time for getting through customs and luggage reclaim, the Provider, will automatically add 30 minutes of extra waiting time for Customers that come in with European flights and 45 minutes for those who come in with international flights.

3.14. Any estimated trip times and times of arrival presented by the Provider on its website or otherwise, are only to be taken as indicative, and are not subject to live traffic and/or weather conditions and the final route taken by the driver. Therefore, you agree that you are responsible for setting an appropriate agreed time that allows you sufficient time to reach your destination to subsequently check-in for a flight, take a train or fulfill any other dependencies you might have.

3.15. All pick-ups from outside of London’s boundaries must be paid in advance and booked at least 4 hours ahead of the pick-up time.

3.16. Every reasonable effort will be made by the Provider to ensure that Passenger Vehicle(s) arrive on time and reach destinations on time. The Provider shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its reasonable control. The Provider and its employees aim to provide a reliable service for you and where alternative options are given and the client refuses, the Provider will not be liable for any loss suffered.

3.17. When a client creates an account with us, they will receive 10% off the base price of the journey. This discount excludes any extra fees. It does not apply to extra child seats, extra stops on the way, car type, or any other extra requirement that the client may have. If the journey’s standard cost is £40, then the discount will be of £4. If however they require an 8-seater car instead of a standard saloon car, then the extra £30 for the car type will not be subject to the discount. The price will be £70 without the discount, respectively £66 with the discount.

3.18. The use of a child seat will be charged at £10 each and may be requested only for Saloon, Estate, MPV, 6-7 Seater, and 8 Seater vehicles. This service is unavailable for Executive and VIP vehicles. Please note that child seats are not a requirement in London Taxi & Private Hire Vehicles. Any requested infant/child/booster seats are subject to availability on the date of the journey and the Provider cannot guarantee that they will be provided.

4.1 The Customer may cancel a reservation within 7 days of making the reservation provided that the Transport Service is due to commence more than 7 days after the reservation date. In such circumstances, the Customer shall be charged £3 (reflecting the payment system commission).

4.2 Otherwise the following cancellation policy applies:

4.2.1 Cancellations notified more than 24 hours before the pick-up date and time bear a £10.00 cancellation fee.

4.2.2 Cancellations notified from 3 to 24 hours prior to the pick-up time bear a charge equal to 50% of the quoted Price.

4.2.3 Cancellations notified within 3 hours of the pick-up time bear a charge equal to 100% of the quoted Price.

4.3 All cancellations must be notified by calling 02088860026 or e-mailing [email protected]. If calling from abroad, the number to dial is 00442088860026.

4.3.1. We reserve the right to refuse Transport Services to anyone taking into consideration the below situations :

• When a Customer is consuming alcohol
• When a Customer has been or is being, disruptive
• When a Customer harasses the Provider’s employees or contractors

4.4 Where clause 4.3.1 applies, no refunds shall be provided of any pre-paid amounts for the Transport Services.

4.5 The cancellation of Passenger Vehicles booked by Customers and not suitable for their purposes will be subject to clause 4.2.3 in such case where the Passenger Vehicles are driven up to the agreed pick-up point.

4.6 Any modification made by the Customer regarding the type of Passenger Vehicle, after the reservation has been accepted by the Provider, shall incur a £10.00 charge.

4.7 For coach hire transfers (covered with vehicles with more than 9 seats), please note the additional terms concerning the booking and cancellation process:

Deposits – In order to hold your booking, a 25 % non-refundable deposit must be paid upon booking.

Cancellation by Hirer – Cancellations or changes must be made at least 7 days prior to travel. In case of cancellation for the coach/minibus hire and tours services, the following charges will apply:

• if the cancellation was made at least 7 days before the date of travel the 25% deposit will be charged;
• if the cancellation is made within 7 days of the travel date a 50% charge will be applied of the full service price;
• for cancellations on the day of the journey or less than 49 hours prior to the journey, the full booking amount will be charged;
• for no-show situations, when the customer does not show-up at the pick-up, the full booking amount will be charged.

4.8. For Tours: Cancellations made at least 24 hours before the scheduled tour will receive a full refund. Cancellations made less than 24 hours before the tour or customer no-shows will not be refunded.

5.1 The Customer shall:

(a) ensure that the terms of the reservation and any information it provides to the Provider are complete and accurate;

(b) co-operate with the Provider in all matters relating to the Transport Services;

(c) supply the Provider with such information and materials as the Provider may reasonably require in order to provide the Transport Services, and ensure that such information is accurate in all material respects.

5.2 The Provider warrants to the Customer that the Transport Services will be provided using reasonable care and skill.

6.1 Limitation of liability for Consumer Customers

6.1.1 If the Provider fails to comply with these Conditions, the same is responsible for loss or damage suffered by the Customer, only if it is the foreseeable result of said breach or negligence. Loss or damage is foreseeable if they are an obvious consequence of the Provider’s breach or negligence or if they were contemplated by the parties when the Contract was agreed upon.

6.1.2 The consumer Customer agrees not to use the Transport Services for any commercial, business or re-sale purposes, and in particular the Provider has no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6.1.3 The Provider does not in any way exclude or limit its liability for:

(a) death or personal injury caused by its negligence;

(b) fraud or fraudulent misrepresentation.

6.2 Limitation of liability for business Customers

6.2.1 The Provider only supplies Transport Services for internal use by the business of the business Customer, and the latter agrees not to use the Services for any re-sale purposes.

6.2.2 Nothing in these Conditions limit or exclude the Provider’s liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation.

6.2.3 Subject to clause 6.2.2, the Provider will under no circumstances whatsoever be liable to the business Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) any loss of profits, sales, business, or revenue;

(b) loss or corruption of data, information or software;

(c) loss of business opportunity;

(d) loss of anticipated savings;

(e) loss of goodwill; or

(f) any indirect or consequential loss.

6.2.4 Subject to clauses 6.2.2 and 6.2.3, the Provider’s total liability to the business Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100 % of the Price of the Services.

6.2.5 Except as expressly stated in these Conditions, the Provider does not give any representation, warranties or undertakings in relation to the Transport Services. Any representation, condition or warranty which might be implied or incorporated into these Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law.

7.1 The Provider will not be liable or responsible for any failure to perform or delay in performance, regarding any of the Provider’s obligations under a Contract, if they are caused by an Event Of Force Majeure.

7.2 In the case of an Event Of Force Majeure affecting the performance of the Provider’s obligations under a Contract:

(a) the Provider will contact the Customer as soon as reasonably possible to notify the same; and

(b) the Provider’s obligations under a Contract will be suspended and the time for performance of the Provider’s obligations will be extended for the duration of the Event Of Force Majeure. Where the Event Of Force Majeure affects the delivery of the Transport Service to the Customer, the Provider will use its reasonable endeavours to arrange a new delivery date with the Customer after the Event Of Force Majeure is over, provided that the Transport Service is still needed by the Customer.

8.1 Waiver.

 

(a) A waiver of any right under the Contract is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

(b) Unless specifically provided otherwise, rights arising under the Contract are cumulative and do not exclude rights provided by law.

8.2 Severance.

(a) If a court or any other competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.

(b) If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

8.3 Communications

(a) The Provider’s contact details for any communication in writing are: Airport Transfer Cars Limited, Unit 32, Lumina Way, Enfield, EN1 1FS; [email protected]

(b) If the Customer is a business, any notice between the parties will be deemed, received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

8.4 Confidential Information

The Customer undertakes to the Provider that:

(a) it will regard as confidential the Contract and all information relating to the business and/or products of the Provider and will not use or disclose to any third party such information without the Provider’s prior written consent, unless the information is in the public domain other than by reason of the Customer’s default;

(b) the Customer will use its best endeavours to ensure compliance with this confidentiality provision by its employees, agents, affiliates and relatives as the case may be. This Condition shall survive the termination of the Contract.

8.5 Governing law and venue of disputes

(a) If the Customer is a consumer, these Conditions are governed by English law. This means a Contract and any dispute or claim arising out of or in connection with it will be governed by English law. The consumer Customer and the Provider agree that the courts of England and Wales will have non-exclusive jurisdiction.

(b) If the Customer is a business customer, these Conditions are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. The business Customer and the Provider agree to the exclusive jurisdiction of the courts of England and Wales.

8.6 Any call that you will make to / receive from the Provider will be recorded for the purposes of improving our services and training. The call recordings are subject to our “Privacy Policy”.

8.7. We take complaints seriously and we will investigate every complaint thoroughly. Please provide as much information as possible when making a complaint, i.e. (Date, time, location, driver number, reason for complaint), via e-mail.

Airport Transfer Cars Ltd

Website Privacy Notice

Purpose

Airport Transfer Cars Ltd, otherwise known as Airport Transfer Cars (“we”, “us”, “our” or the “Company”) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we process your personal data on our website and through our services, whether you are a customer making a booking, a supplier, or a visitor to our website. This notice sets out your privacy rights pursuant to the UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR) collectively known as Data Protection Laws.

Controller for personal data

A “controller” is a person or organisation who alone or jointly determines the purposes and means of processing personal data. Unless we notify you otherwise, Airport Transfer Cars Ltd trading as 247 Airport Transfer, is the controller of your personal data for the purposes of this website and our operations. We are registered with the Information Commissioner’s Office (ICO) with registration number: Z3112701.

Scope

This privacy notice applies to the processing of personal data by us in connection with:

• Customers: Where we provide our transport and related services to you.
• Suppliers: For the provision of products and services to us by suppliers or contractors.
• Website visitors: Anyone browsing our website or interacting via contact channels.

Types of personal data

Personal data or personal information means any information about an individual from which that person can be identified. It does not include data where identity has been removed (“anonymised data”) which falls outside Data Protection Laws.

Airport Transfer Cars may collect, use, store and transfer different kinds of personal data about you, including:

For Customers:

• Identity Data: First name, last name or other unique identifier.
• Contact Data: Address, email address, telephone numbers.
• Journey Data: Journey details, including pick-up and drop-off locations, times, and flight/port details.
• Financial Data: Payment details (processed securely by our payment provider – we do not store full payment card details).
• Communications Data: Emails, call recordings, complaints, feedback and communications with us.
• Transaction Data: includes details about payments to and from you and other transaction details for the provision of services.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website or platform.
• Usage Data: includes information about how you use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not routinely collect special category (“sensitive”) personal data unless you explicitly provide it e.g., accessibility requirements.

Suppliers:

• Identity Data: First name, last name.
• Contact Data: Corporate address, email address, telephone numbers.
• Financial Data: Payment details
• Communications Data: Emails, call recordings, complaints, feedback, and communications with us.
• Transaction Data: includes details about payments to you and other transaction details for the provision of services from suppliers.

Website Visitors:

• Identity Data: First name, last name (if you give it to us).

• Contact Data: Address, email address, telephone numbers (if you give it to us).

• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website or platform.

• Usage Data: includes information about how you use our website and services.

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences (where you opt-in via our website).

Depending on your relationship with us, we may process the above categories and other specific personal data. Please see the Processing Table below for details on how and why we process your data and our lawful basis for doing so.

Lawful bases: How we use your personal data

Airport Transfer Cars will only use your personal data when the law allows us to. We process your personal data under the following lawful bases:

• Performance of a contract: Where we need to perform the contract, we are about to enter into or have entered with you e.g., to provide transport services.
• Legal obligation: Where we need to comply with a legal or regulatory obligation e.g., for tax and accounting purposes.
• Legitimate interests: Where it is necessary for our legitimate interests and your interests and rights do not override those interests e.g., to improve safety and quality of our services.
• Consent: Where you have given your consent, such as for marketing communications. You may withdraw your consent at any time. Please contact us at [email protected] to withdraw consent.
• Vital interests: Where is it necessary to protect your vital interests in case of emergencies.
• Public obligation: Where we need to comply with a public obligation, for example in the matters of public health or public interests.

How we collect your personal data

• Directly from you: You provide personal data through bookings, enquiries, feedback, complaints, or other interactions with us via our website, phone, or email.
• Third-party sources: We may receive personal data from payment providers, software providers, our drivers/subcontractors and other third parties involved in providing our services.

Processing Tables

The following tables explain why we process personal data and the lawful basis for doing so. Depending on your relationship with us, please refer to the sections below.

Customer: Processing Information

Processing activities	Categories of personal data	Lawful basis
To process, manage and fulfil your booking	Identity Data, Contact Data, Journey Data	Performance of a contract
To provide transport and related services	Identity Data, Contact Data, Journey Data	Performance of a contract
To manage payments, invoices and accounting records	Identity Data, Contact Data, Financial Data	Performance of a contract, Legal obligation
To respond to enquiries, feedback or complaints	Identity Data, Contact Data, Communications Data	Performance of a contract, Necessary for our legitimate interests to ensure we have records of communications with you.
To improve the safety and quality of our services	Identity Data, Journey Data, Communications Data	Necessary for our legitimate interests so can evolve our services ensuring its safety and quality.
To post client testimonial on our website	Identity Data (if you consent for example your name), Opinion Data (feedback on our services)	Consent
To send marketing communications	Identity Data, Contact Data	Consent (Opt-in; you may withdraw consent at any time)

 

Supplier: Processing Information

This is where you are a supplier of products and services to us.

Processing activities	Categories of personal data	Lawful basis
For you to provide services and products to us	Identity Data, Contact Data,	Performance of a contract
Manage payments, fees and charges we owe you	Identity Data, Contact Data, Financial Data, Transaction Data	Performance of a contract with you
To engage with you as a customer for product/service support	Identity Data, Contact Data	Performance of a contract Necessary for our legitimate interests so that we are able to get in touch with our queries, issues and concerns.

Website visitor: Processing Information

This is where you are a website visitor on our website regardless as to whether you will be taking up our products or services.

Processing activities	Categories of personal data	Lawful basis
When you contact us via our website, forms and other links on our website including AI- chat features.	Identity Data, Contact Data	Necessary for our legitimate interests where we need to be able to respond to you
To manage our relationship with you which will include notifying you about changes to our terms or privacy notice	Identity Data, Contact Data (where you have provided that data to us)	Necessary for our legitimate interests i.e., to keep our records updated and to study how visitors use our products/services
To administer and protect our business and our website including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data	Identity Data, Contact Data Technical Data	Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	Identity Data Contact Data, Profile Data, Usage Data, Marketing and Communications Data, Technical Data	Necessary for our legitimate interests i.e., to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	Technical Data, Usage Data	Necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy Note: Where applicable consent will be used for data analytics obtained through cookies or similar technologies. See our cookies notice
Use of non-essential cookies (where the jurisdiction applies and consent is required)	Technical Data	Consent

Cookies and similar technologies

We may gather information and statistics collectively about visitors to our website. Analysis of this information demonstrates the most frequently used sections of the website and assists us in continually improving the online service. Please also refer to our cookies notice for more information on how we set cookies.

Providing personal data

Where we need to collect personal data by law or under the terms of a contract and you do not provide that information when requested we may not be able to perform the contract we have or are trying to enter into with you for example to provide you with our services. In this case we may have to cancel our service, but we will notify you if this is the case at the time.

Marketing communications

We may send you marketing communication. You have the right to object to processing of your personal data for direct marketing purposes. You can unsubscribe from receiving marketing communications from us by using the unsubscribe methods contained in communications we send to you or by contacting us. See Contact us.

Where you opt out of receiving marketing communications this will not apply to personal data provided to us as a result of registering for or using our service, your service experience or other interactions with this website.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this notice.

Such circumstances where we disclose information may include:

• Internally: Your personal data will be used by our employees and contractors who are working on providing our services to you on a need-to-know basis.
• With our affiliates: For example, within our corporate group in our legitimate interests to run a successful business.

• Our service partners: With vendors or other third parties who perform services on our behalf (for example IT management, customer support, car hire services and cloud storage).
• Marketing partners: With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. We will firstly obtain your consent to share your contact details with third parties for marketing purposes.
• Legal advisors: To enforce any applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.
• Professional advisers: This would include bankers, auditors and insurers who provide consultancy, banking, insurance and accounting services.
• Payment Service Intermediaries: These providers help facilitate payment to us.
• Advertising networks and analytics service providers: This is to support and display ads on our website and other social media tools.
• Business transactions (M&A): This is in connection with a business transaction such as a merger or acquisition. Where this is the case, your personal data shall continue to be processed in accordance with this privacy notice.

International transfers for UK/EU

We may transfer and process your personal data outside of the United Kingdom (UK) /European Union (EU) to countries where data protection laws are less stringent than those in the UK/EU. When we transfer your personal data outside of the UK/ EU we only do so to entities that offer our users the same level of data protection as that afforded by Data Protection Laws.

• We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information; or
• We will use specific contracts approved for use in the UK or EU which give personal information the same protection it has in the UK/EU. For example, the use of Article 46 UK and EU GDPR safeguard mechanisms to transfer personal data endorsed by the UK Government or European Commission.

For other countries we will use local law guidance to ensure personal data is transferred securely where there is a requirement in law to do so.

To find out more about the transfer mechanism used please contact us.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Data Subject Rights

Under certain circumstances, you have rights under Data Protection Laws. Not all rights are absolute and depending on where you are located, not all rights are given to you. You can:

• Request access to your personal data: This is known as a “subject access request” and enables you to receive a copy of the personal data we hold about you.
• Request correction of your personal data: This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal data: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you at the time of your request.
• Object to processing of your personal data: This is where we are processing your personal data based on a legitimate interest or those of a third party and you may challenge this. However, we may be entitled to continue processing your information based on our legitimate interests or where this is relevant to any legal claims. See also Marketing communications.
• Request restriction of processing your personal information: This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the information’s accuracy (b) where our use of the information is unlawful but you do not want us to erase it (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
• Request transfer of your personal information (“data portability”): This is where in some circumstances we will provide to you or a third party you have chosen your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: This is where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. Depending on the processing activity, we may not be able to provide certain services to you if you withdraw your consent. We will advise you if this is the case at the time you withdraw your consent.
• Automated decision making: This is where decisions are made about you by automated means. We do not carry out automated decision making.

Carrying out your data subject rights

You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you wish to exercise any of the rights set out above, please contact us.

Keeping personal information accurate and current

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Please contact us if you wish to update your personal data.

Concerns and complaints

We would appreciate the chance to deal with your concerns in the first instance. Please see Contact us section. If you have unresolved issues, you have the right to complain at any time to a data protection supervisory authority for data protection issues such as the UK data protection regulator – the Information Commissioner’s Office (ICO).

You may lodge a complaint with a supervisory authority if you live or work outside the UK or you have a complaint concerning our personal data processing activities.

Changes to our privacy notice

This privacy notice may be changed from time to time in response to legal, technical or business developments. We will take appropriate measures to inform you when we update our privacy notice. We will obtain your consent to any material privacy notice changes if and where this is required by applicable Data Protection Laws.

Contact us

If you would like more information about the way we manage personal information that we hold about you please contact us at:

Unit 32, Lumina Way, Enfield, EN1 1FS
Email: [email protected]
Phone: +44 (0)2088860026

Version control

This version was last updated in September 2025.

This website uses cookies to improve your browsing experience and to help us understand how visitors use our site.
What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function properly, improve performance, and provide information to the website owner.

Types of Cookies We Use

• Strictly Necessary Cookies – Required for the website to operate (e.g. security, booking system). These cannot be switched off.
• Analytical/Performance Cookies – Allow us to count visits and traffic sources so we can measure and improve our site’s performance. For example, we use Google Analytics to understand which pages are most popular.
• Functional Cookies – Enable the website to remember choices you make (such as language preferences).
• Marketing/Targeting Cookies – If enabled, these may be set by third-party advertising partners to show you relevant adverts on other sites.

Managing Cookies

When you first visit our website, you will be asked whether you accept or reject non-essential cookies. You can change your preferences at any time by adjusting your browser settings or through our cookie consent tool. Please note that blocking some cookies may affect how the website functions.

More Information

For further details about how we use cookies and how we protect your personal data, please see our Privacy Policy.

The use by the Customer of the Provider’ website is also governed by the Website Acceptable Use Policy. It is advisable that the Customer takes the time to read these, as they include important terms which apply to the Customer.

We take complaints seriously and we will investigate every complaint thoroughly. Please provide as much information as possible when making a complaint, i.e. (Date, time, location, driver number, reason for complaint), via e-mail.